faq

Q 1. What are the delivery charges?

A. For order of Rs 150 or more delivery is free of charge otherwise a minimal amount of Rs 25 will be charged for the home delivery.


Q 2. What are the delivery timings?

A. Delivery is done on the next day in two time slots – from 9 a.m. to 12 p.m. and from 4 p.m. to 8 p.m. You can choose your delivery slot as per your convenience.


Q 3. Can I receive my order on the same day as I place the order?

A. Orders placed before 12 noon can be delivered on the same day in the evening slot between 4 p.m. and 8 p.m. However the order place after 12 noon will be deliverd on next day. For more details you can login and select the available time slot.


Q 4. How do I cancel my order?

A. You can cancel your order the day prior to when your order is scheduled to arrive.


Q 5. How do I make payments for my purchase?

A. Presently, all purchases made will be paid by cash on delivery.


Q 6. When are the phone lines open?

A. Phone lines are open from 9 a.m. to 9 p.m. on all days.


Q 7. What are the areas where I can get my order delivered?

A. Except the areas of old city where our delivery van couldn't go.


Q 8. What is the Return Policy ?

A. Customers are requested to check the order at the doorstep at the time of delivery. If, for any reason, the customer is not satisfied with the quality or freshness of the product, then it can be returned NO QUESTIONS ASKED. However, we request you to provide reasons for the same. No returns will be entertained post delivery.